Refund Policy | 58th Floor AI
58th Floor AI offers one-time credit packs as well as monthly and yearly plans, and payments are taken by a third-party processor. Two different things can come back to you. Credits spent on a render that fails, or that a provider’s safety filter blocks, are returned to your balance on their own — no request needed. This page covers the other case: getting back money you paid.
When You Qualify for a Refund
Both of the following conditions must be met:
- Your email reaches us within 7 days of the original purchase, or within 7 days of a subscription's first charge.
- Since that charge, you have not made substantial use of paid features.
Asking for a Refund
Write to support@58thfloorai.video with:
- The email address you use to sign in to 58th Floor AI
- Your order or receipt number, if available
- A brief reason (optional)
How Long It Takes
If we approve a refund, it is sent back to the payment method used for the order. Your bank or card issuer usually takes 5-10 business days to show it on your statement.
What We Cannot Refund
The following are normally not covered:
- Accounts that have used paid features substantially, for example by spending a large share of credits or generating many clips
- Renewal charges reported after the 7-day period has ended
- One-time credit packs, except where a refund is legally required
- Accounts that violate the Terms of Service or misuse the refund process
Ending a Subscription
Cancel whenever you like so the plan stops renewing. Cancelling prevents future charges; it does not refund amounts that have already been billed.
Disputes with Your Bank
Please talk to support before filing a dispute or chargeback — billing problems are usually sorted out faster that way. While a chargeback remains open, we may restrict the account during our review.
Your Legal Rights
Nothing on this page removes consumer protections that the law does not allow to be waived; they continue to apply.
Questions about this Refund Policy: support@58thfloorai.video.