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Privacy Policy | 58th Floor AI

What personal data 58th Floor AI collects, why, who receives it, how long account data, photos, clips and billing records are kept, and how to request access or deletion.
Nov 3, 2026

Last updated: 3 November 2026.

1. Overview

This Privacy Policy explains what 58th Floor AI ("we") does with personal information when you visit or use 58thfloorai.video to turn photos into studio-duo performance clips. Please read it together with our Terms of Service.

2. What Data Is Involved

The information we handle depends on which parts of the Service you use. It can include:

  • Sign-in information, for example your name, email address and the identifiers used to authenticate you
  • The photos you upload and the performance clips generated from them
  • Generation settings such as roles, quality, audio choice and the status of each job
  • Payment references passed to us by the checkout processor (never your full card number)
  • Messages you send to support
  • Technical logs, including IP address, browser type and approximate times of activity
  • Cookie and analytics events explained further below

3. Why We Use It

We rely on this information in order to:

  • Set up your account and keep it secure
  • Generate, store and deliver each clip you request
  • Process payments, add credits and handle refunds or chargebacks
  • Run safety checks, spot abuse and enforce the Terms
  • Answer support questions and legal requests
  • Understand overall site usage and fix bugs
  • Comply with tax, accounting and record-keeping obligations

Your photos are never sold.

4. Uploaded Photos and the Clips Generated From Them

Each photo is used to produce the MP4 clip you asked for. To do that it may pass through our hosting, storage, safety-screening and AI video providers. We do not create a facial-recognition template from your photo and we do not use it to work out who a person is.

Upload a photo only if it belongs to you or you are allowed to use it. Never upload images of celebrities or other public figures, anyone younger than 18, content designed to impersonate or deceive, or personal data you are not entitled to share.

5. Cookies and Analytics

We may set cookies or similar storage to keep you signed in, remember your preferences and learn which pages are visited. Your browser lets you manage cookies; blocking some of them can stop sign-in or checkout from working.

While you are choosing photos, the generator can save a draft in your browser so your photos, roles and settings are still there after you sign in, check out or refresh the same tab. Removing a photo updates the draft, and the draft is cleared once a generation succeeds. A draft left untouched for two hours is thrown away the next time a draft is loaded. This local draft is separate from the files you upload and the clips you receive, which are covered by the retention rules below. You can also delete the site's browser storage in your browser settings.

6. Who Receives Your Information

Service providers acting on our instructions receive information when they need it, including:

  • Our cloud hosting and storage providers
  • The payment processor displayed at checkout
  • The AI video and content-safety vendors needed to generate or screen a job
  • Email services that send account and support messages
  • Professional advisers, or authorities where the law requires disclosure

None of these vendors is permitted to use your photo for its own advertising.

7. How Long We Keep Data

Information is kept only for as long as we reasonably need it to operate the Service, keep My Creations available, protect security, settle disputes, enforce our agreements and satisfy legal, tax, accounting or regulatory requirements.

  • Account data, photos and clips may be kept while your account is open or while history remains switched on.
  • Uploaded photos and finished clips may remain in your history or in the storage needed to deliver them.
  • Billing records are retained for as long as tax, accounting, payment, fraud-prevention and dispute rules demand.
  • Security logs and support records are held for a limited time based on operational and legal needs.

Once we have verified a request to delete data or close an account, eligible personal data is erased or de-identified within 30 calendar days. Encrypted backups can persist for up to 90 more days before being overwritten in the normal backup rotation. Some records may be kept longer where needed for legal compliance, fraud prevention, chargebacks, disputes or defending legal claims.

8. Rights You Can Exercise

Depending on where you live, you may have the right to:

  • Learn which categories of personal data we collect, for what purposes, and who receives them
  • See your personal data or get a copy of it
  • Fix account details that are inaccurate or incomplete
  • Ask us to erase qualifying personal data and close your account
  • Limit, or object to, certain kinds of processing
  • Get certain data in a portable, machine-readable format
  • Take back consent you gave earlier
  • Stop marketing emails while continuing to get receipts and security alerts
  • Lodge a complaint with the privacy regulator in your country or region

Making a request

Send an email to support@58thfloorai.video from the address linked to your account, with the subject Privacy Request or Account Deletion Request. Tell us which right you want to use — access, correction, export, restriction, objection, closure or deletion — and which account or data it concerns.

To avoid sharing or deleting someone else's data, we may ask for reasonable proof of identity. We confirm an eligible request and complete it no later than 30 calendar days after it reaches us. If the law gives us extra time for a complex request, we will tell you why and when to expect a reply. Some profile details can be changed yourself in Settings.

Closing an account does not remove billing, security, fraud or dispute records that a law requires us to keep, or that we need to protect the Service and other users.

9. Cross-Border Processing

We and our providers may handle your information in countries other than the one you live in. Where the law calls for it, those transfers are protected with safeguards such as contractual clauses, recognised adequacy decisions and access controls.

10. Security Measures

We protect data with encryption in transit, restricted staff access, secured credentials, activity logging and, where it fits the workflow, abuse screening. No service on the internet can guarantee complete security.

11. Minors

Only adults aged 18 or over may use the Service. We never knowingly gather personal information about children. If you think a minor's data has been submitted, contact support and we will act on it.

Our pages may link to websites run by others. Those sites follow their own privacy practices, which this policy does not cover.

13. Updates to This Policy

This policy may change as the Service or the law evolves. Any new version will appear on this page with an updated date, and we will give notice where the law requires it.

14. Contact